Privacy Policy
This Privacy Policy explains how TCGXchange collects, uses, stores and shares personal information when you visit tcgxchange.co.za, contact us or make a purchase from our store.
About This Privacy Policy
TCGXchange (Pty) Ltd respects your privacy and is committed to handling your personal information responsibly.
This policy applies to information collected through tcgxchange.co.za and through communications relating to orders, enquiries and customer support.
We aim to handle personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act, 2013 (POPIA).
Personal Information We Collect
The information we collect depends on how you interact with TCGXchange.
Information Collected Automatically
When you browse our website, certain technical information may be collected automatically.
This may include your IP address, browser type, device type, pages viewed, referring pages, approximate location, date and time information and details about how you interact with the site.
This information helps us maintain the website, understand how visitors use it, improve performance and protect the store against fraud or misuse.
Cookies and Similar Technologies
TCGXchange may use cookies and similar technologies to help the website function correctly and improve your browsing experience.
Cookies may be used to remember your shopping cart, account preferences, website settings and other information required for normal store functionality.
We may also use cookies or similar technologies for website analytics, performance measurement, security and marketing where applicable.
Most browsers allow you to control or disable cookies through your browser settings. Disabling certain cookies may prevent parts of the website from working correctly.
How We Use Order Information
Information provided when placing an order is primarily used to process and fulfil your purchase.
This may include:
- Processing and confirming your order
- Arranging payment
- Preparing and dispatching your products
- Providing delivery and tracking information
- Communicating with you about your order
- Handling customer support queries
- Managing cancellations, exchanges or store credit where applicable
- Detecting or preventing fraud and misuse
- Complying with legal, tax and accounting requirements
Payment Information
Payments made through the website may be processed by third-party payment service providers.
Where a third-party payment gateway is used, sensitive payment details such as complete card information are handled by that provider in accordance with its own security and privacy practices.
TCGXchange receives the information necessary to confirm and manage your transaction, but does not require access to your complete payment card details in order to fulfil your order.
How We Use Your Personal Information
We may use personal information collected through the store to:
- Operate and maintain the TCGXchange website
- Process and fulfil orders
- Provide customer service and order support
- Respond to questions and enquiries
- Improve our products, website and shopping experience
- Maintain customer accounts and records
- Detect fraud, abuse or security threats
- Comply with applicable laws and regulatory requirements
- Send marketing communications where you have chosen to receive them
Marketing Communications
Where you have chosen to receive marketing communications, TCGXchange may use your contact information to send information about products, new releases, promotions or store updates.
You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us directly.
Even if you unsubscribe from marketing, we may still contact you when necessary regarding an order, payment, delivery, account or customer support request.
Sharing Your Personal Information
We may share limited personal information with trusted service providers where this is necessary to operate our business and provide our services.
This may include:
- Payment processors
- Courier and delivery providers
- Website hosting and technology providers
- Email and communication providers
- Analytics and website performance services
- Professional advisers such as accountants or legal advisers
We only share information that is reasonably necessary for the relevant service to be provided.
Selling Personal Information
TCGXchange does not sell your personal information to third parties as a standalone commercial product.
Legal Requirements
We may disclose personal information where we are legally required to do so or where disclosure is reasonably necessary to protect TCGXchange, our customers or others.
This may include responding to lawful requests from regulators, courts, law enforcement agencies or other authorised authorities.
How Long We Keep Your Information
We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected.
Certain records may need to be retained for longer periods where required for accounting, tax, fraud prevention, dispute resolution or other legal obligations.
When information is no longer reasonably required, we may delete, anonymise or securely dispose of it.
Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
No internet-based system can be guaranteed to be completely secure, but we take reasonable steps to protect the information entrusted to us.
Your Privacy Rights
Subject to applicable law, you may have the right to request access to or correction of personal information that we hold about you.
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Request deletion where legally appropriate
- Object to certain processing of your information
- Withdraw consent where processing relies on consent
- Opt out of direct marketing communications
We may need to verify your identity before processing a privacy-related request.
Customer Accounts
If you create an account with TCGXchange, you are responsible for keeping your account credentials confidential and for maintaining the security of your password.
Please contact us if you believe your account has been accessed without your permission.
Third-Party Websites
Our website may contain links to websites or services operated by third parties.
TCGXchange is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any third-party service you choose to use.
Children’s Privacy
Our online store is intended to be used by customers who are able to enter into purchases legally or who are purchasing with the involvement and permission of a parent or guardian.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will be published on this page.
Privacy Questions and Requests
If you have a question about this Privacy Policy or would like to make a request relating to your personal information, please contact TCGXchange.
Email: info@tcgxchange.co.za
Phone: 021 180 3093
WhatsApp: 060 588 6459