Shipping Policy
Information about order processing, dispatch, tracking and delivery when shopping with TCGXchange anywhere in South Africa.
Nationwide Delivery
We’re proud to offer nationwide delivery across South Africa. No matter where you’re based, you can shop confidently with TCGXchange and have your order delivered to you.
Placed an Order? Here’s What Happens Next
After placing your order, please keep an eye on your email. Your order will be processed by our team and your shipping information will be sent once the order has been dispatched.
Orders are processed as quickly as possible during our standard business hours.
- Business hours: Monday to Friday, 9am – 5pm
- Dispatch days: Monday to Friday
- Typical processing time: 2-3 working days
Processing and delivery times are estimates. Delays may occasionally occur due to circumstances outside of our control.
Tracking Your Order
Once your order has been dispatched, you will receive tracking information that allows you to follow the progress of your delivery.
Please make sure the email address provided during checkout is correct so that you receive your order and tracking updates.
Pre-Order Products
Pre-order products are subject to expected release and arrival dates. These dates may change due to manufacturing, distributor or shipping delays outside of our control.
Pre-order pricing and fulfilment conditions may also differ from standard in-stock orders.
Please read our Pre-Order Information before placing a pre-order.
Orders Containing Pre-Order Products
If an order contains pre-order products, the delivery of that order may depend on the arrival of the pre-order stock.
Full information regarding combined in-stock and pre-order purchases can be found on our Pre-Order Information page.
Quantity and Order Adjustments
TCGXchange reserves the right to adjust product quantities where necessary.
Any required changes will be reviewed on a case-by-case basis, and you will be notified if an adjustment needs to be made to your order.
Delivery Delays
While we aim to process and dispatch orders as quickly as possible, courier delivery times cannot always be guaranteed.
Delays may occur because of factors such as courier disruptions, public holidays, unusually high order volumes, weather or other circumstances outside of our control.
Delivery Information
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please check your shipping address carefully before completing checkout. If you notice an error after placing your order, contact us as soon as possible.
Need Help With Your Delivery?
If you have a question about an order, dispatch or tracking, please contact the TCGXchange team and include your order number where possible.
Email: info@tcgxchange.co.za
Phone: 021 180 3093
WhatsApp: 060 588 6459